Terms of service

This document, as well as any other documents mentioned herein, governs the terms and conditions for using this website and purchasing products in the online store. In addition to reading these terms and conditions, before accessing, browsing, and/or using this website, users must read the Privacy and Cookie Policy and the FAQs page. By using this website and/or requesting the purchase of products through it, you become a user and therefore agree to be bound by these terms and conditions and all the aforementioned policies. If you do not agree to these terms and conditions, you should not use this website.

The owner reserves the right to exclude anyone who does not comply with these terms and conditions or any of the existing policies.

Users are also informed that the terms of use of this website and the online store may be modified at any time without prior notice. The user is responsible for reviewing these terms and conditions each time they access the site, as those in effect at the time of purchase will apply.

For any questions related to these terms and conditions, you can contact us by email.

This website is governed by current Spanish legislation and, therefore, is not responsible for compliance with the laws of other countries.

USERS

The user assumes responsibility for making proper use of this website. This responsibility includes:

  • Using this website only to make legally valid inquiries and purchases.
  • Not making any false or fraudulent purchases. If it could reasonably be considered that a purchase of this type has been made, it may be canceled, and the relevant authorities will be informed.
  • Providing truthful and lawful contact information.

The user declares that they are of legal age and have the legal capacity to enter into contracts through this website.

The user may complete the purchase agreement for the products offered on this website in any of the available languages.

PURCHASE PROCESS

To complete the purchase process, select different products and add them to your shopping cart. Then, provide the requested information and proceed to payment. The user will then receive an order confirmation email. If the user does not receive this email or the purchase process is interrupted by external factors, please contact us by email to check the order status.

If payment has not been received, the purchase agreement will not be considered complete.

If the user wishes to obtain an invoice for their purchase, please contact us and we will send it to you by email.

By completing the purchase, the user acknowledges having read and understood the various terms and conditions applicable to the products in this store, which are described on each product's page. By completing the purchase, the user accepts these terms and conditions.

AVAILABILITY

All products offered on this website are subject to availability and/or that no circumstance or force majeure event affects their supply. Should any difficulty arise in supplying the purchased products, we will contact the user and, if necessary, refund the amount paid.

PRICES

All prices displayed on the website are final prices and include VAT (21%), but do not include shipping costs (which are detailed in the shopping cart). Prices may change at any time, but changes will not affect orders that have already received confirmation.

Prices displayed are per unit.

Payment is accepted by credit or debit card.

This website uses all available means to guarantee the confidentiality and security of payment data transmitted by the user. This website uses a secure SSL (Secure Socket Layer) payment system.

We are not responsible for the payment of customs duties or similar taxes when shipping orders outside of mainland Spain.

WARRANTY

As a consumer, the user is entitled to guarantees on the products purchased through this website under the legal terms established for each type of product.

Products will be considered to conform to the established contract as long as they correspond to the description provided. Handmade products may have some non-uniform characteristics, which are considered normal.

LIABILITIES

Unless otherwise provided by law, we will not accept liability, whether financial or otherwise, in the following cases:

  • Inaccuracies that may arise from insufficient screen resolution, poor color management on the user's computer, browser problems, or any other similar issue.
  • Damage caused by the shipping company due to causes such as strikes, road closures, or any other similar event that may result in delays, losses, or theft.
  • Technical failures that prevent the proper functioning of the internet service.
  • Misuse and/or wear and tear of the products.
  • Incorrect product returns by the user, or returns made before the user has exercised their right of withdrawal.
  • Failure or delay in fulfilling our obligations if these are due to force majeure. However, we undertake to continue fulfilling our obligations to the extent possible.
  • Content of third-party links appearing on this website.

COMMUNICATIONS

All communications related to any transaction made through this website will be conducted via email (laia@socunatroca.cat). Communications made through other means, such as social media messages, are not always traceable and are therefore not legally binding.

Users may send their complaints and claims to the provided contact email address, and we will try to resolve them as soon as possible.